1. Choose the items you wish to purchase, check and make sure quantities are correct and add them to your cart.
2. View cart and check your order, choose postage or pickup in store, once you are happy everything is correct, proceed to checkout.
3. Enter your details including valid email and phone details and shipping address and choose your payment option: Direct Debit, Credit Card or PayPal.
4. Once paid, you will receive an order confirmation number. We will then receive a copy of your order to process.
5. If you have ordered something that is out of stock, we will contact you ASAP. Once your order is complete we will ship and provide tracking details (where applicable).

Stock

As we operated a retail store and sell online through multiple platforms, stock levels will vary from time to time and the website may not represent an accurate quanitity.  We will do our best to keep as up to date as possible, however with over 1000 items on the website it is a challenge.

If you need an item urgently we recommend you call us on 0881320354 to confirm we have sufficient quanitties.

There are 3 options for payment:

Direct Deposit, Credit Card or PayPal.

PayPal: is a secure and easy platform and is the most recognized payment option available for online purchases. PayPal also offers a Pay in 4 option similar to Afterpay.

Direct Deposits: You can pay via direct deposit in our account. Note your order will be processed once funds have been cleared.

All prices are subject to change without notification. Payment of all items in full is required prior to goods being posted. All prices include 10% GST and are displayed in Australian dollars. The easiest and most efficient way to order is via our secure online shopping cart. It’s user-friendly and secure, which means you can be sure that your personal details are treated with the utmost security and privacy.

Stock Items Orders will be shipped next working day where possible (for stock items – not personalised or invitation orders). Postage times will vary depending on your location, and will be sent from our Stepney Store, South Australia 5069. Tracking notification will be emailed to where you can check estimated time frame. Lead times may vary leading up to busy times of year where public holidays may occur.

Please provide a phone number should we need to contact you regarding your order. As we also have a retail store, there are times when items are unavailable or sold out. We do our best to ensure the website is updated on a regular basis, however, should your order be urgent, prior checking of stock availability is highly recommended and will avoid disappointment for out of stock items.

Goods are sent via various delivery companies including Australia Post, Couriers Please, Startrack Couriers etc. If you are unable to receive goods in person, these will be left at the premises.

Please provide any instructions for where parcel can be left in a safe stop.

Giftables will not be responsible for misplaced or stolen orders left at your premises under this arrangement.

Damages / Lost Items

We pack our items extremely well. We cannot be held liable for any damage or charges whatsoever caused by third parties. This includes loss, delays and damages. We advise providing allowances for any unexpected delays when ordering especially around holiday periods such as Christmas.

Standard Postage Times

Allow sufficient time for processing and delivery of your items. Regular post can be up to 10 days depending on your location and delivery service to your area.

Express Shipping

Express shipping will be the quickest shipping method, however this is not a next day service. Country and remote locations may still take up to 7 days for delivery.

We will send via Courier or Australia Post Express Post whichever is the most economical and time efficient.

Please check your order carefully before placing it as we do not provide refunds for change of mind, incorrect purchases or incorrect sizing. Please read the product descriptions carefully and should you have any questions please reach out to us on 0881320354.

Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

We do not accept returns on custom and personalised products, except in the case of an error made by us. In that case, we will work with you as quickly as possible to rectify. Please notify us via phone or email .

We will however provide an exchange or store credit (for the cost of the goods only) within 14 days of the goods being received.

Should an item or items need to be posted back to us, this is at the cost of the customer.

All items need to be in the original condition with all tags or labels in place.