What happens when I place my order?
For personalised orders we will email you a proof for approval within 1-3 business days. Please ensure you have a valid email address to receive our proofs. Should we not hear back from you within 2 days we will proceed with your order.
Stock order will be shipped to the address on the order within 48 hours.
As we have a physical store and on-line store, at times stock may be unavailable but still visible on our website. Should an item be currently unavailable we will notify you as soon as possible.
Do you offer an Express Service?
Yes, we do offer an express service. IF you need your order urgently, an express fee of $15 will be charged. Check the box in checkout when placing your order. This enables your order to process as a priority to existing orders. Contact us to ensure we can accommodate your needs on 0881320354,
Can I view the items in store?
Yes, we have a retail store located within the
Jenny & Gerry's Bridal Centre 54-58 Payneham Road, Stepney SA
Mon, Tues, Wed, Fri 9:30am - 5pm
Thursday 9:30am - 7pm
Sat 9:00am - 4pm
Closed Sunday and Public Holidays
Can I customise a personalised item or provide my own design?
Yes, we offer customisation on our personalised items. If you have a design in mind, please email us at firstname.lastname@example.org first to ensure we are able to accommodate your request.
Do you offer returns or refunds?
We encourage you to check all items and quantities prior to purchasing. We do not provide refunds on incorrect purchases or quantities ordered. We will provide a credit note or exchange for another item within 14 days of receipt of goods.
The original item will need to be returned with proof of purchase (for in store items) in the original packaging at your own expense. If the item/s need posting back to you this will be at your expense.
Please contact us first on 0881320354.
We do not exchange food items, personalised items or gifts, invitations and printed stationery or signage..
We offer shipping Australia wide, to physical addresses, PO Boxes and parcel lockers.
Note: if you are not home to receive your parcel, it will be left by the delivery driver.
Delivery times will vary depending on your location. For peak seasons such as lead up to Christmas, allow additional time for delivery. with offer standard and express postage options.
What is the shipping cost?
Shipping costs on all orders range from $11.95.
Express shipping from $19.95 subject to size and weight of the items and location.
For remote areas, express postage express shipping may not be possible or extremely expensive. We will notify you if the postage costs exceed the amount charged.
Is there tracking of my order?
Yes, we use a variety of shipping providers. Each have their own portal where your email adddress will be entered and you will receive shipment notifications directly from them.
How long does it take to print invitations?
We have a variety of design ranging from simple printed invitations to hand made suites. Timeframes will vary.
Simple printed flat invitation 2 weeks
Handmade suites & pocket invitations 3-4 weeks
Letterpress & foiled invitations 4-6 weeks.
The above timeframes do not include shipping times, and maybe longer during peak periods.
Please also be aware of printing cut off times leading up to Christmas.
I have my own design can you print for me?
Yes, we offer a print only service in store only. You can email us email@example.com the file and provide quantities for a quote.
As this option suggest, it is a print only service, the file will need to be print ready. No setup or artwork by us is involved.
Contact us on 0881320354 for any queries and artwork requirements.
Simply open and print the file.
We have a range of specialty card stocks and envelopes to choose from.
Do you offer letterpress or foiled invitations?
Yes, we can provide these services for you. We outsource these options. Please provide information via email to firstname.lastname@example.org and a quote will be emailed to you.
Note: for letterpress and hot pressed foiled invitations minimum quantities are 50.
Timeframe for this service is 4-6 weeks from proof approval.
Do we need to assemble the invitations?
Invitations are supplied as per the image/description of the listing on this website. If there are ribbons and or embellishments on the listing these will be supplied complete as shown.
Invitations and accessory cards will be packed separately, and you will need to place these in the envelopes.
How long will a personalised gift take?
For smaller items up to 5 days
For larger items or signage up to 2 weeks
If your order is urgent please contact us first on 0881320254.
Do you ship larger signage items
Yes, we do. We ship Australia wide.
We do our best to pack the items well to avoid any damage.
I have my own design can you use it?
Simple answer is yes, however, always best to email it through first and let us know what you would like.
Do I see a sample of the design before you ship?
Yes, we offer a proof via email to show how the item will look. Please ensure you have provided a valid email address and contact number.
Note: if we don't hear back within 48 hours we will proceed with the order.
Once approved will be proceed in completing your order.
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